Learn Microsoft Dynamics 365 Online: Free Course with AI Tutor & Certificate
Managing customer data and operations across different tools gets messy. You'll solve this by learning Microsoft Dynamics 365. Over 2 hours and 40 video lessons, you'll master modules like Dynamics 365 Sales and Finance and Operations to connect business processes efficiently.
Microsoft Dynamics 365 course syllabus
01 Introduction to Microsoft Dynamics 365
- What is Microsoft Dynamics 365?
- Benefits of Using Dynamics 365
- Overview of Dynamics 365 Applications
- Navigating the Dynamics 365 Interface
02 Setting Up Dynamics 365
- System Requirements and Installation
- Configuring User Accounts and Permissions
- Customizing the User Interface
- Setting Up Security Roles
03 Dynamics 365 Sales Module
- Introduction to Sales Module
- Managing Leads and Opportunities
- Sales Process Automation
- Sales Reporting and Analytics
04 Dynamics 365 Customer Service Module
- Introduction to Customer Service Module
- Case Management
- Service Level Agreements
- Customer Service Insights
05 Dynamics 365 Marketing Module
- Introduction to Marketing Module
- Creating and Managing Campaigns
- Lead Scoring and Nurturing
- Marketing Analytics and Reporting
06 Dynamics 365 Field Service Module
- Introduction to Field Service Module
- Work Order Management
- Resource Scheduling
- Field Service Analytics
07 Dynamics 365 Finance and Operations
- Introduction to Finance and Operations
- Managing Financials
- Supply Chain Management
- Human Resources Management
08 Dynamics 365 Business Central
- Introduction to Business Central
- Financial Management in Business Central
- Sales and Service Management
- Project Management
09 Integrating Dynamics 365 with Other Systems
- Overview of Integration Options
- Using Power Platform with Dynamics 365
- Integrating with Microsoft 365
- Third-Party Integrations
10 Dynamics 365 Best Practices and Resources
- Best Practices for Using Dynamics 365
- Troubleshooting Common Issues
- Learning and Support Resources
- Staying Updated with Dynamics 365
Real-world projects you'll work on
Practice the exact kind of work Microsoft Dynamics 365 professionals do on the job.
Transforming Sales Processes at TechGiant Inc. with Dynamics 365
Enhancing Customer Service Excellence at InnovateCorp through Dynamics 365
Revolutionizing Marketing Strategies for GlobalReach Ltd. using Dynamics 365
Streamlining Field Service Operations at ServicePro Solutions with Dynamics 365
Skills you'll gain
Add these to your LinkedIn profile and resume the day you finish.
Who should take this Microsoft Dynamics 365 course?
And exactly what you need before starting (spoiler: almost nothing).
This course is for
- IT professionals looking to transition into enterprise resource planning and CRM administration.
- Sales and marketing managers in India wanting to track customer data more effectively.
- Business analysts aiming to add ms dynamics 365 certification prep to their resumes.
Prerequisites
- No prior experience is required to take this course.
- Basic understanding of general business operations or sales processes is helpful.
- A computer with an internet connection to access the web-based modules.
How learning works on LearnTube
The structure of a bootcamp, the price of free.
AI curates your path
Our AI picks the top 1% of video content for each topic and arranges it into a structured, goal-based curriculum. No more tutorial roulette.
Learn, then get quizzed
After every lesson, your AI tutor asks you a question and gives personalised feedback on your answer, so gaps get fixed immediately.
Finish with proof
Complete the course, build the capstone project, and claim a certificate recognised by 900+ hiring partners.
A complete Microsoft Dynamics 365 course: free, structured and job-focused
Businesses struggle to connect their sales, marketing, and finance data. When information lives in separate silos, teams can't work together. This ms dynamics 365 training solves that disconnect. You'll start with the first lesson, "What is Microsoft Dynamics 365?", before moving through 10 comprehensive modules. The curriculum covers Setting Up Dynamics 365 alongside the Dynamics 365 Sales Module. You will then explore the Dynamics 365 Customer Service Module as well as the Dynamics 365 Marketing Module. Later sections introduce the Dynamics 365 Field Service Module and Dynamics 365 Finance and Operations. You'll wrap up with Dynamics 365 Business Central, Integrating Dynamics 365 with Other Systems, and Dynamics 365 Best Practices and Resources. To apply what you learn, you'll complete hands-on projects like Transforming Sales Processes at TechGiant Inc. with Dynamics 365 and Enhancing Customer Service Excellence at InnovateCorp through Dynamics 365.
LearnTube makes mastering this d365 course highly engaging. Our platform pairs curated YouTube video lessons with an interactive AI tutor. After every single lesson, the AI generates a quick quiz to test your knowledge, ensuring you actually remember the material. The core learning experience is entirely free. If you want to prove your new skills to employers, a paid certificate is available as an optional add-on.
If you need microsoft dynamics crm training to improve customer relationships or dynamics 365 business central training to handle operations, this program gives you practical experience. You don't need prior CRM knowledge to begin. By the end of this 2-hour microsoft dynamics 365 course, you'll be ready to configure environments, manage sales pipelines, and support enterprise operations confidently.
Jobs you can target after learning Microsoft Dynamics 365
Microsoft Dynamics 365 is a gateway skill for some of the fastest-growing roles in tech.
Advises companies on configuring and deploying D365 applications.
Manages user access, security roles, and daily system maintenance.
Maps business requirements to technical solutions within the Microsoft ecosystem.
Troubleshoots user issues and ensures smooth operation of finance modules.
Typical entry-level salary ranges in India as of November 2026. Actual compensation varies by city, company and experience.
Earn a Microsoft Dynamics 365 certificate employers recognise
Finish the course and claim a certificate you can share anywhere.
- Learn 100% free: every lesson, quiz and the AI tutor cost nothing
- Claim your certificate when you complete the course (an optional paid add-on)
- Recognised by 900+ hiring partners across India
- One click to share on LinkedIn and add to your resume
Why learners choose LearnTube
Real reviews from Google. You learn free, you get assessed free, and you pay only if you want the certificate.
Though I have 11 years of experience as an HRBP, the course helped me refresh my knowledge and gave me insights into new trends in the market. The modules were clear and easy to understand, and the quizzes were well designed. I have added the certificate to my LinkedIn profile.
I had a lot of doubts while learning, but the AI chatbot answered them in detail with simple summaries. The videos on the platform saved me a lot of time as I didn't have to search YouTube and watch random content.
Just earned my certificate in HR Management from LearnTube.ai! The platform is user-friendly and the assessment was a great way to validate my knowledge. Feeling proud of this accomplishment!
I enrolled in a LearnTube personalized course to get into a Data Analytics role. It helped me learn SQL in depth and gave me hands-on experience with Power BI. I attached the LearnTube certificate to my CV, it added credibility to my profile, and I'm currently in the interview process.
The interface is user-friendly and intuitive, making it easy to navigate the course. I encountered no errors during my time using the platform, which was a refreshing change from other online learning platforms.
Just cleared the Business Analyst assessment and got certified! Loved how the course simplifies big concepts like data-driven decision making into short, practical lessons. The automated quizzes kept me on track the whole time. Perfect boost for my resume!
The certificate gave me a real edge during my B.Tech. By the time I graduated, I had skills that set me apart from my peers, and the certification opened up more job opportunities. It gave me the confidence to stand out during interviews.
I manage many software projects as a General Manager and was looking for a good certification program to stay competitive. After researching many programs, I chose LearnTube and it was much better than I expected. The material is well-organized and practical, and what I liked most is the lifetime access.
Frequently asked questions
Everything learners ask before starting this Microsoft Dynamics 365 course.
Is this microsoft dynamics 365 course actually free?
Yes, all 40 video lessons and AI quizzes are completely free to access on LearnTube. You only pay if you decide to purchase the optional certificate after completing the training.
What will I be able to build after this d365 training?
You will configure customized CRM environments, manage sales pipelines, and set up customer service workflows. The included projects teach you to connect marketing strategies and enterprise resource planning systems effectively.
Is the learning schedule strict or flexible?
The entire curriculum is self-paced. You watch curated video lessons and take AI-generated quizzes on your own schedule, making it easy to learn Microsoft Dynamics 365 while working full-time.
Is learning Microsoft Dynamics 365 business central still valuable?
Absolutely. Many large enterprises in India rely on this ecosystem to manage their finances, sales, and operations. Mastering these tools makes you a strong candidate for analyst and administrator roles.
How do I earn the microsoft dynamics 365 certification?
You earn it by finishing all 10 modules and passing the AI quizzes. Once done, you can purchase the official document to display your new CRM skills on professional networks.
Do I need prior coding experience for this ms dynamics 365 training?
No programming background is necessary to start. The curriculum focuses entirely on functional configuration, navigating the user interface, and setting up business rules without requiring you to write any code.
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