Learn Problem Management Online: Free Course with AI Tutor & Certificate
You will learn how to conduct root cause analysis and resolve IT issues permanently. This free problem management course spans 10 modules and 34 video lessons, taking about 3 hours to complete. You'll master problem logging, workarounds, and diagnosis, building skills to prevent system outages and improve service efficiency.
What you'll learn in this Problem Management course
Five concrete outcomes you'll walk away with, each mapped to modules in the curriculum below.
Understand the importance of problem management and its role in IT service management.
Identify and analyze problems, gather relevant information, and create problem records.
Conduct root cause analysis and use problem-solving techniques to resolve issues.
Implement workarounds, escalate problems, and engage support teams for resolution.
Close problem records, capture lessons learned, and improve problem management processes.
Problem Management course syllabus
01 Introduction to Problem Management
- Understanding the Importance of Problem Management
- Key Concepts and Terminology
- Roles and Responsibilities in Problem Management
- Problem Management Process Overview
02 Problem Identification and Logging
- Identifying Problems and Their Impact
- Gathering Relevant Information for Problem Analysis
- Creating and Maintaining Problem Records
03 Problem Investigation and Diagnosis
- Analyzing Problem Symptoms and Patterns
- Conducting Root Cause Analysis
- Using Problem-Solving Techniques
04 Problem Resolution and Workarounds
- Escalating and Engaging Support Teams
05 Problem Closure and Continuous Improvement
- Capturing Lessons Learned
- Reviewing and Improving Problem Management Process
06 Problem Management Tools and Technologies
- Introduction to Problem Management Tools
07 Problem Management Challenges and Best Practices
- Common Challenges in Problem Management
- Proactive Problem Management Techniques
- Industry Best Practices in Problem Management
08 Problem Management in IT Service Management
- Problem Management in ITIL Framework
09 Problem Management in Agile and DevOps Environments
- Problem Management in Agile Methodology
- Problem Management in DevOps Culture
- Problem Management in Cloud Computing
10 Case Studies and Real-World Examples
- 1 Case Study 1: Resolving Major System Outage
- 1.1 Analysis of the Outage|Examines the steps taken to analyze the cause of a major system outage.
- 1.2 Problem Management Techniques Applied|Discusses the problem management techniques applied to resolve the outage.
- 2 Case Study 2: Investigating Frequent Application Crashes
- 2.2 Root Cause Identification|Discusses the process of identifying the root cause of the application crashes.
- 3 Case Study 3: Addressing Performance Degradation Issues
- 3.1 Performance Analysis|Examines the methods used to analyze performance degradation issues.
- 3.2 Strategies for Problem Resolution|Discusses the strategies employed to resolve the performance issues.
- 3.3 Monitoring and Preventing Future Issues|Reviews how ongoing monitoring can prevent future performance degradation.
- 4 Case Study 4: Managing Complex Infrastructure Problems
- 4.1 Complexity in Infrastructure Problem Management|Explores the complexity involved in managing infrastructure problems.
- 4.2 Collaborative Efforts for Resolution|Discusses the collaborative efforts required to manage and resolve complex infrastructure problems.
- 4.3 Documentation and Knowledge Sharing|Covers the importance of documentation and knowledge sharing in managing complex problems.
Real-world projects you'll work on
Practice the exact kind of work Problem Management professionals do on the job.
Revolutionizing Problem Management: A Case Study on Resolving Critical System Outages at a Global Tech Giant
Unleashing Efficiency: Investigating Application Crashes and Enhancing Performance at a Leading Startup
Optimizing Infrastructure: Addressing Performance Degradation Issues in a High-growth Cloud Computing Company
Navigating Complexity: Managing Complex Infrastructure Problems in a Global IT Services Firm
Skills you'll gain
Add these to your LinkedIn profile and resume the day you finish.
Who should take this Problem Management course?
And exactly what you need before starting (spoiler: almost nothing).
This course is for
- IT support professionals looking to transition from incident response to root cause analysis.
- Service desk analysts in India aiming to upgrade their ITSM skill set.
- System administrators wanting to reduce recurring outages in their infrastructure.
- Tech leads and managers responsible for maintaining high-availability applications.
Prerequisites
- No prior problem management experience is strictly required to begin.
- Basic understanding of IT infrastructure and service desk operations is helpful.
- Familiarity with general incident reporting will make the concepts easier to grasp.
How learning works on LearnTube
The structure of a bootcamp, the price of free.
AI curates your path
Our AI picks the top 1% of video content for each topic and arranges it into a structured, goal-based curriculum. No more tutorial roulette.
Learn, then get quizzed
After every lesson, your AI tutor asks you a question and gives personalised feedback on your answer, so gaps get fixed immediately.
Finish with proof
Complete the course, build the capstone project, and claim a certificate recognised by 900+ hiring partners.
A complete Problem Management course: free, structured and job-focused
You'll start by mastering root cause analysis so you can stop recurring IT issues in their tracks. This problem management training online covers everything from initial logging to final resolution. Over 10 modules, you will explore essential topics like Problem Identification and Logging, Problem Investigation and Diagnosis, and Problem Resolution and Workarounds. You'll also learn how these practices fit into Agile and DevOps Environments. The goal is to move beyond quick fixes and build permanent solutions for complex infrastructure problems.
To build practical experience, you'll tackle real-world scenarios through hands-on projects. You will investigate application crashes and enhance performance at a startup, address performance degradation issues in a cloud computing company, and manage complex infrastructure problems in a global IT services firm. These exercises ensure you can apply theoretical concepts to actual business challenges, creating effective workarounds and capturing lessons learned for continuous improvement.
LearnTube makes studying flexible and highly interactive. The platform pairs top YouTube video lessons with an AI tutor that tests your knowledge after every single video. You can complete the 3 hours of content entirely at your own pace. Learning is completely free, and you can choose to add a paid problem management certification once you finish. This structure helps you retain what you learn and proves your skills to future employers.
Jobs you can target after learning Problem Management
Problem Management is a gateway skill for some of the fastest-growing roles in tech.
Investigates recurring IT incidents to find and eliminate their root causes permanently.
Oversees support tickets and escalates complex system issues for deeper diagnosis.
Advises companies on improving their internal service management and continuous improvement processes.
Typical entry-level salary ranges in India as of September 2026. Actual compensation varies by city, company and experience.
Earn a Problem Management certificate employers recognise
Finish the course and claim a certificate you can share anywhere.
- Learn 100% free: every lesson, quiz and the AI tutor cost nothing
- Claim your certificate when you complete the course (an optional paid add-on)
- Recognised by 900+ hiring partners across India
- One click to share on LinkedIn and add to your resume
Why learners choose LearnTube
Real reviews from Google. You learn free, you get assessed free, and you pay only if you want the certificate.
Though I have 11 years of experience as an HRBP, the course helped me refresh my knowledge and gave me insights into new trends in the market. The modules were clear and easy to understand, and the quizzes were well designed. I have added the certificate to my LinkedIn profile.
I had a lot of doubts while learning, but the AI chatbot answered them in detail with simple summaries. The videos on the platform saved me a lot of time as I didn't have to search YouTube and watch random content.
Just earned my certificate in HR Management from LearnTube.ai! The platform is user-friendly and the assessment was a great way to validate my knowledge. Feeling proud of this accomplishment!
I enrolled in a LearnTube personalized course to get into a Data Analytics role. It helped me learn SQL in depth and gave me hands-on experience with Power BI. I attached the LearnTube certificate to my CV, it added credibility to my profile, and I'm currently in the interview process.
The interface is user-friendly and intuitive, making it easy to navigate the course. I encountered no errors during my time using the platform, which was a refreshing change from other online learning platforms.
Just cleared the Business Analyst assessment and got certified! Loved how the course simplifies big concepts like data-driven decision making into short, practical lessons. The automated quizzes kept me on track the whole time. Perfect boost for my resume!
The certificate gave me a real edge during my B.Tech. By the time I graduated, I had skills that set me apart from my peers, and the certification opened up more job opportunities. It gave me the confidence to stand out during interviews.
I manage many software projects as a General Manager and was looking for a good certification program to stay competitive. After researching many programs, I chose LearnTube and it was much better than I expected. The material is well-organized and practical, and what I liked most is the lifetime access.
Frequently asked questions
Everything learners ask before starting this Problem Management course.
What job roles does this problem management training open up?
This training prepares you for roles like Problem Manager, IT Service Desk Lead, and ITSM Analyst. These positions typically offer starting salaries between ₹5 LPA and ₹12 LPA in India, depending on your prior IT experience.
Can I take this problem management course on my phone?
Yes, LearnTube works perfectly on mobile devices. You can watch the 34 video lessons and answer the AI tutor quizzes directly from your smartphone, allowing you to study during your commute or whenever you have free time.
How long does it take to complete the material?
The entire syllabus takes about 3 hours to finish. Since it is completely self-paced, you can complete all 10 modules in a single afternoon or spread the video lessons out over a few weeks.
What projects will I build during this certification course?
You will analyze and solve real-world case studies. These include investigating application crashes at a startup and addressing performance degradation in a cloud computing company, giving you practical experience in infrastructure troubleshooting.
Do I have to pay for the problem management classes?
No, the learning content is entirely free. You get full access to all video lessons, AI quizzes, and hands-on projects at no cost. You only pay if you decide to purchase the optional problem management certificate upon completion.
Will I learn about Agile and DevOps environments?
Yes. The curriculum includes a dedicated module on Problem Management in Agile and DevOps Environments. You'll learn how to integrate root cause analysis and continuous improvement into fast-moving software development lifecycles.
Is this suitable for beginners in IT?
Yes, it is highly accessible for beginners. The very first lesson covers Understanding the Importance of Problem Management, so you'll build a strong foundation before moving on to advanced diagnostics and closure processes.
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