Learn Customer Service Training Online: Free Course with AI Tutor & Certificate
You will apply the Scrum framework to customer success management and build communication strategies in this free 4-hour course. Across 31 video lessons, you'll learn how to analyze user needs and implement CRM systems to keep clients happy and coming back for more.
What you'll learn in this Customer course
Five concrete outcomes you'll walk away with, each mapped to modules in the curriculum below.
Understand the principles and practices of Agile and Scrum.
Apply Scrum framework and practices in Customer Success Management.
Integrate Customer Success and Scrum for effective collaboration.
Utilize various tools and resources for Customer Success Manager with Scrum Master.
Overcome common challenges in Customer Success Management and Scrum implementation.
Customer course syllabus
01 Introduction to Customer Success Manager with Scrum Master
- Agile and Scrum Basics
02 Understanding Customer Success
- Defining Customer Success
- Customer Success in Agile Environments
- Customer Success Metrics and KPIs
- Customer Success Strategies
- Collaboration with Cross-Functional Teams
03 Scrum Framework and Practices
- Scrum Framework Overview
- Scrum Roles and Responsibilities
- Scrum Events and Artifacts
- Scrum Practices for Effective Collaboration
04 Applying Scrum in Customer Success Management
- Scrum in Customer Success Planning
- Scrum in Customer Success Execution
- Scrum in Customer Success Monitoring and Adaptation
- Scrum in Customer Success Continuous Improvement
05 Agile Customer Success Management
- Agile Principles in Customer Success
- Agile Customer Success Planning and Execution
- Agile Customer Success Monitoring and Adaptation
- Agile Customer Success Continuous Improvement
06 Integrating Customer Success and Scrum
- Collaborative Practices for Integration
- Case Studies and Success Stories
07 Tools and Resources for Customer Success Manager with Scrum Master
- Agile Project Management Tools
- Customer Success Management Platforms
- Scrum Tools and Resources
- Recommended Reading and Further Learning
08 Challenges and Solutions in Customer Success Manager with Scrum Master
- Common Challenges in Customer Success Management
- Common Challenges in Scrum Implementation
- Overcoming Challenges in Integration
- Best Practices for Successful Integration
09 Conclusion and Next Steps
- Recap of Key Concepts and Learnings
- Career Opportunities and Growth
- Recommended Next Steps for Further Development
Real-world projects you'll work on
Practice the exact kind of work Customer professionals do on the job.
Analyzing Customer Needs and Behavior for a Global Tech Startup
Designing an Effective Customer Communication Strategy for a Leading E-commerce Platform
Developing a Customer Satisfaction Improvement Plan for a Multinational Retail Chain
Implementing a CRM System for a Growing Fintech Company
Skills you'll gain
Add these to your LinkedIn profile and resume the day you finish.
Who should take this Customer course?
And exactly what you need before starting (spoiler: almost nothing).
This course is for
- Customer support professionals looking to transition into customer success manager roles.
- Scrum Masters wanting to apply Agile frameworks to client relations.
- Business students in India seeking practical customer relationship management training.
- Sales and account managers who need to implement CRM systems effectively.
Prerequisites
- No prior experience is required to begin this course.
- Basic understanding of business operations or customer service is helpful but not mandatory.
- A willingness to learn Agile principles and apply them to client management.
How learning works on LearnTube
The structure of a bootcamp, the price of free.
AI curates your path
Our AI picks the top 1% of video content for each topic and arranges it into a structured, goal-based curriculum. No more tutorial roulette.
Learn, then get quizzed
After every lesson, your AI tutor asks you a question and gives personalised feedback on your answer, so gaps get fixed immediately.
Finish with proof
Complete the course, build the capstone project, and claim a certificate recognised by 900+ hiring partners.
A complete Customer course: free, structured and job-focused
You will design an effective customer communication strategy for a leading e-commerce platform and implement a CRM system for a growing fintech company. This customer relationship management training teaches you how to blend Agile methodologies with client relations to keep accounts healthy. Starting with Agile and Scrum Basics, you'll explore 9 modules covering everything from Understanding Customer Success to Integrating Customer Success and Scrum. You will also complete four hands-on projects, which includes analyzing customer needs and behavior for a global tech startup.
LearnTube makes this online customer service course highly interactive and practical. You will watch carefully curated YouTube videos, and an AI tutor will test your knowledge with a quick quiz after every single lesson. It's completely free to learn, meaning you get access to all 31 video lessons, about 4 hours of content, and the project prompts at no cost. If you want to prove your skills to the 900+ hiring partners in our network, you can choose to purchase a paid certificate at the end.
By the time you finish the Challenges and Solutions in Customer Success Manager with Scrum Master module, you'll know how to tackle common roadblocks in client retention. You will have a solid customer satisfaction improvement plan ready for a multinational retail chain, giving you real experience to discuss in your next interview.
Jobs you can target after learning Customer
Customer is a gateway skill for some of the fastest-growing roles in tech.
Manages client relationships to ensure they achieve their desired outcomes with a product.
Oversees customer relationship management software and tracks user interactions.
Analyzes customer feedback to improve overall satisfaction and service quality.
Facilitates Agile processes for teams to improve project delivery and client collaboration.
Typical entry-level salary ranges in India as of September 2026. Actual compensation varies by city, company and experience.
Earn a Customer certificate employers recognise
Finish the course and claim a certificate you can share anywhere.
- Learn 100% free: every lesson, quiz and the AI tutor cost nothing
- Claim your certificate when you complete the course (an optional paid add-on)
- Recognised by 900+ hiring partners across India
- One click to share on LinkedIn and add to your resume
Why learners choose LearnTube
Real reviews from Google. You learn free, you get assessed free, and you pay only if you want the certificate.
Though I have 11 years of experience as an HRBP, the course helped me refresh my knowledge and gave me insights into new trends in the market. The modules were clear and easy to understand, and the quizzes were well designed. I have added the certificate to my LinkedIn profile.
I had a lot of doubts while learning, but the AI chatbot answered them in detail with simple summaries. The videos on the platform saved me a lot of time as I didn't have to search YouTube and watch random content.
Just earned my certificate in HR Management from LearnTube.ai! The platform is user-friendly and the assessment was a great way to validate my knowledge. Feeling proud of this accomplishment!
I enrolled in a LearnTube personalized course to get into a Data Analytics role. It helped me learn SQL in depth and gave me hands-on experience with Power BI. I attached the LearnTube certificate to my CV, it added credibility to my profile, and I'm currently in the interview process.
The interface is user-friendly and intuitive, making it easy to navigate the course. I encountered no errors during my time using the platform, which was a refreshing change from other online learning platforms.
Just cleared the Business Analyst assessment and got certified! Loved how the course simplifies big concepts like data-driven decision making into short, practical lessons. The automated quizzes kept me on track the whole time. Perfect boost for my resume!
The certificate gave me a real edge during my B.Tech. By the time I graduated, I had skills that set me apart from my peers, and the certification opened up more job opportunities. It gave me the confidence to stand out during interviews.
I manage many software projects as a General Manager and was looking for a good certification program to stay competitive. After researching many programs, I chose LearnTube and it was much better than I expected. The material is well-organized and practical, and what I liked most is the lifetime access.
Frequently asked questions
Everything learners ask before starting this Customer course.
What will I build during this CRM course?
You will create four practical projects, including a customer satisfaction improvement plan for a retail chain and an effective communication strategy for an e-commerce platform. These projects give you concrete examples for your portfolio.
Is this customer service training really free?
Yes. You can access all 9 modules, 31 video lessons, and the AI tutor quizzes for completely free. We only charge a fee if you decide to purchase the optional certificate after finishing the material.
Do I need to know Agile before starting?
No, you do not need prior Agile experience. The very first lesson covers Agile and Scrum Basics, giving you a solid foundation before you learn how to apply these frameworks to customer success management.
Are there scheduled classes I have to attend?
No. This course is entirely self-paced. You can watch the curated video lessons and take the AI quizzes whenever you have free time, making it easy to fit the 4 hours of content into your schedule.
Will I get a customer success manager certification?
You can earn an optional paid certificate upon completing the course. This document proves you understand how to integrate Scrum with customer success, and you can easily add it to your resume or LinkedIn profile.
Is customer relationship management still a good career choice?
Yes, companies rely heavily on retaining clients to stay profitable. Learning how to manage customer satisfaction and implement CRM systems makes you highly valuable to employers across tech, retail, and finance sectors in India.
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